Requesting a refund

In general, payments once made, are not refunded as per our terms of use. 

 

We may make an exception if a refund is requested within 14 days of the transaction date if the payment was made in a currency other than INR, the paid goods remain unused, and if the laws applicable in your jurisdiction provide for refunds. Such refunds will be issued within 7 business days.

 

Refund on iOS

 

If your transaction was successful, you would have received an invoice. Does your order number start with “MK”? This means you subscribed through Apple’s App Store. Transactions on iOS are managed solely by Apple. All transaction processes including refunds are directly done by Apple, and not Arike.

 

 Hence, we cannot offer support for refund requests related to Apple transactions, but you can reach out to Apple directly. To request a refund from Apple, visit their website or follow the steps below:

 

1. Go to iTunes on a computer
2. Click on your Apple ID
3. Select Purchase History
4. Find the transaction and tap Report Problem

 

Refunds for Android / Google Play / Transactions via other payment gateways

 

In this case, we can review your request for a refund if you could provide us with the following information regarding the transaction:

 

1. The reason you are requesting a refund.
2. Your order ID that is mentioned in your payment confirmation email. Depending on your device and payment method, it could look like GPA.1234-5678-9012-34567 or like 7b704ff6b8b0caddd0a40559bce00b7e6936497887246